The client

Having been established over 30 years ago, and with over 450 restaurants across the UK and Ireland this brand pride themselves on their culture which is very much built around being people-centric and purpose-led. They’re constantly evolving, and over the past couple of years have been launching their UX Research playbook, redesigning their app and in-restaurant experiences.

The role

Your role will be pivotal here, helping to shape design across the business. You’ll need to come with a strategic mindset as you’ll be accountable for the UX Research function, having a vision for how research can influence things, whilst working to truly understand their customer base

 

Your role will include:

• Creating and owning experience maps, journey maps, personas and mindsets
• Identifying and championing problem areas within the customer experience that need improvement
• Working collaboratively with stakeholders and cross-functional teams to ensure solutions are user-centric
• Advising on best practise and suitable methodologies
• Leading discovery pieces and key strategic initiatives

The candidate

• You’re a subject matter expert, passionate about user research and being the voice of research across the business
• You’re driven and a self-starter, able to work confident in more ambiguous environments
• Previous experience in a similar commercial role where you’ve worked to establish a research function would be ideal
• You’re experienced across a range of research methodologies. This role is more qual focused but any quant expertise would be great too

 

What can you expect in return?

• Base salary of up to £65,000 + bonus
• Private healthcare
• Annual team trips abroad
• Perkbox
• Free lunch and restaurant discounts

 

This brand have truly worked hard on their culture! They constantly strive for positive change and personal development across every area of the business.

 

WFH policy: 2 days a week in the office (flexible)

 

If this sounds like a role you don’t want to miss out on, then get in touch with a recent CV on shreya@zebrapeople.com!