User Experience

Lead UX Designer


Want to join an organisation that genuinely helps people? 😇

Be part of a business who are solving a growing issue. 📣

Give something back. 🙌

The client

You’ll be joining a charity that helps solve problems of millions of people each year that are struggling with housing issues. With a lot of energy currently around digital and user centric ways, UX is respected and understood within the business.

The role

Joining an established team of 3 (UX Designer, Service Designer and User Researcher) as their manager, you’ll be helping the Head of develop an organisational framework and implementing UX principles and putting them into practice.

You’ll be discovering how to implement Service Design effectively and how to use data to inform decisions.

One of the core projects initially will be the redesign of the service design across the telephone helpline. Owning the UX of this, you’ll be guiding the other members of the team, and implementing the UX.

Working across large scale projects, to a cross functional model, you will clearly be able to articulate findings and design concepts and how best to apply them.

The candidate

You will be:

❗️ Lead UX Designer with experience mentoring juniors

❗️ Service Design way of thinking

❗️ Must be able to handle projects on a large scale


Why you’ll love it:

✔️ Understanding – These guys truly ‘get’ UX, and a solid understanding is already in place.

✔️ Helping – Joining a business who provide excellent help and service to their customers.

✔️ Flexible – Need to work from home? Totally fine.

✔️ Projects – Variation and exciting things to get stuck into!


We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.