Lead UX Designer - 18 Month FTC - Socially Enabling

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My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.

The client

This is a real opportunity to make a huge difference in many people’s lives by providing a refined service that meets user needs, is clear and concise, and minimizes stress.

The role

Key Responsibilities:

Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
Service Development: Develop end-to-end journeys for early prevention and family pathways, and design future customer experiences for families.
Collaboration: Work closely with experts in user experience and design to influence future service strategies.

The candidate

Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
Leadership Skills: Proven ability to manage and inspire a team, driving high-quality outcomes.
User-Centered: Strong understanding of user-centered design principles, with experience working with vulnerable populations.
Innovative: Ability to think strategically and implement innovative solutions to complex problems.

Why Join:

Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
Professional Growth: Lead a high-profile project with opportunities for professional development and recognition.
Collaborative Environment: Work in a supportive and dynamic team committed to making a difference

Location; Hybrid – 2 days in Central London office. (Offer very flexible working conditions)

Salary; £80,000 + excellent pension scheme.

If this sounds like you or you’re interested to hear more APPLY below!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.