The client

Extremely exciting time to join them as they undertake a new ‘Partnership Plan’ which will see the expansion of digital, virtual and delivery services to get close to customers, reaching a profit of £400m by year 5.

They have a pledge to recruit young people coming out of the care system and have major commitments on cutting waste and net-zero carbon.

Being a Partnership for positive change, JLP is improving lives and building a more sustainable future. John Lewis is now a 60% online retailer and Waitrose has upped its online capacity for delivery to over 190,000 weekly slots.

The role

You are a very skilled and experienced end-to-end Experience Designer who has a portfolio to prove it.

You can demonstrate working from discovery stage to finished product, with a clearly defined process for each stage in between.

You have a great eye for detail, are confident in your service design expertise and are able to communicate clearly and translate ideas to stakeholders and team members alike. Importantly, you know when a sketch is sufficient and a high fidelity prototype is overkill.

In fact, you have a canny grasp on ‘working lean’ so that you create just enough to validate your work and get you to the next stage, continually checking in to ensure you are never wasting time or effort, but relentlessly delivering actionable insight.

This role requires a talented people-person who can work within cross-functional teams and demonstrate experience of both designing and delivering products that span multiple touchpoints, at pace and using Lean, Agile and user-centred design methodologies. You can inspire and motivate and get a kick out of bringing stakeholders and colleagues together to co-create greatness – exploring and defining what will delight the customer and achieve commercial success in equal measure.

You’ll be a champion and ambassador for the customer experience for our digital and offline touchpoints across the entire business. Finally, you’ll savour the knowledge of knowing that you’ve positively influenced the design of a compelling suite of customer-loving products.

Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The candidate

Qualifications or extensive professional experience of digital design, design / prototyping tools

Relevant commercial and responsive design, agile processes and project management experience

Can demonstrate a strong portfolio of design leadership work, and a track record of delivering both creative design excellence and evidence of commercial results achieved.

DESIRABLE; Qualifications or professional experience of behavioural psychology, marketing or business.

This is a hybrid working role offering a flexible working from home and office balance. Currently the position is fully remote.