Senior User Researcher - Zebra People

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An opportunity to help grow the User Research function within an established Design team, working on software used by close to a million people globally.

The client

This Cambridge-based firm, is the leading provider of software for businesses seeking to bring the benefits of DevOps to their database teams. Used by close to a million individuals around the world, from small and medium-sized businesses.

The company itself has over 300 people, which includes an established Product Design team.

Product Design is very much included in product leadership there and they also have a low churn rate – people like to stay there for long periods of time. So they’ll be looking for someone who is equally committed too.

You’ll be required to visit their Cambridge office once a week (NOT expensed)

Salary up to £65,000

The role

You will collaborate closely with product design, product management, and engineering on strategic research projects. Your role involves filling in knowledge gaps and working across diverse solutions, contributing to a unified understanding of user problems and opportunities.

This will actually be the team’s first pure User Researcher, working alongside their Product Design team. Designers currently do all the research – this will continue as normal, as your role is focused on their portfolio as a whole, joining up the dots and providing a forward-thinking view to future changes, looking at solution areas.

This also means a good opportunity for you to help scale-up user research here, advancing your own career at the same time as a result.

The candidate

Proven hands-on experience as a UX Researcher at senior level, in a product environment and experience or familiarity in a database-related or other similar technical domain is a bonus but not essential.
Experience with a wide range of qualitative & quantitative research methods to identify and communicate customer needs and problems to cross-functional teams, focusing on key issues.
Demonstrated ability to apply research methodologies to enhance the user experience of products. A track record of adapting research approaches based on project requirements and goals- using lean and pragmatic approaches to get desired outcomes.
Ability to effectively communicate research insights to different stakeholders, including product managers, designers, and developers.
Bachelor/Master’s degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience (would be a plus).

INTERVIEW PROCESS

1st stage – Initial CV review and looking at 1-2 case studies/work examples.

2nd stage – In-interview task followed by q&a.

If this sounds of interest to you then please get in touch with your CV ASAP to stand the best chance of getting an interview.

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.