Senior UX/Product Designer

Customer Experience Agency

Location London
Salary £50,000 - £60,000
Type Permanent
Start Date ASAP

Apply

Or call Claire Carlisle

07494 721 141

Join a specialist CX agency, solving complex problems for some of the largest retail brands around including Nike, Adidas, Timbaland and North Face.

The client

A well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.

They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet them through testing, personalisation and service innovation across all channels.

The role

As a Senior UX/Product Designer you will play an integral part in interpreting and synthesising insights about the attitudes, emotions, and behaviours of people to inspire and inform design decisions.

You’ll collaborate closely with others across the team to create
industry-leading products that deliver value for the people and the brands that you work with.

You’ll rely on user-centred design methods to craft industry-leading user experiences – from concept to execution.

Key Responsibilities

Conduct interviews, competitive research, design explorations, and strategic analysis.
Create interactive experiences that are useful to users and promote your client’s businesses
Identify key ideas to drive projects and how to implement them in multiple channels
Provide deliverables including prototypes, proof of concept documents, wireframes, user flows, use cases, and user scenarios.
Present various aspects of the user experience to both the development team and directly to clients.
Track and monitor the progress of development and quality of the overall experience.

The candidate

Has proven design experience with examples of successfully launched projects that demonstrate strategic, conceptual and creative thinking via case studies.
Previous experience of working in fast-paced agency environments is hugely beneficial.
Is proficient in design principles for both web and mobile.
Able to employ a broad set of methodologies to deliver work
Comfortable designing across multiple channels
Able to create simple, elegant solutions to solve complex interaction problems
Able to create documentation with logical narrative and conceptual models
Able to support the facilitation of workshops
Advocates for the business value of user-centered approaches both internally and externally
Experience designing for ecommerce journeys also beneficial.

Benefits

Bonus scheme
Contributory Pension Scheme
Access to Perkbox benefits and rewards platform, which provides a range of discounts on big retail brands and gym memberships, health & wellness support and much more!
Regular company wide meetings and social events
Opportunities for professional growth and career development
25 days annual leave + BH

Interview stages:

Approx 45 min chat with Senior Talent Manager & Ops Director to discuss your experience and the role.
Approx 1 hour chat with Experience Design Director & Senior/Lead UX Designer – portfolio run through.

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.