UX and Service Design

Senior UX Designer

Financial Services

We all know going to university is expensive and some students need more help than others when it comes to financial support. This company aims to provide that support through private loans with the right amount of flexibility to get them where they want to be.

The Client

Helping university students get to where they strive to be, by providing flexible loans that suit their situations. This start-up are going through a maturing stage with their systems and products. They aim to improve their overall offering with the help of some additional UX support.

The Role

  • Work with product and data to understand key drop off / customer pain points and brainstorm hypotheses on how these could be improved, putting firm plans in place to validate these.
  • Design prototypes and testing these with users in person or via online platforms to gain usability and comprehension feedback so you can rapidly iterate and further test.
  • Work closely with engineers to understand the complexities of your designs, ensure hand-off design files include everything they need, collaboratively maintain their design system and set interaction and accessibility guidelines.
  • Facilitate workshops and lead meetings to successfully communicate your work and collaborate with cross-functional peers and teams (Engineering, Marketing, Product, and other internal stakeholders)

The Candidate

  • Experience of building and shipping consumer products within the FinTech sector.
  • You have a broad range of skills covering the design process end to end: research, wireframing, prototyping, interaction design.
  • You’re comfortable leading qualitative research sessions with customers, bringing a user-centred approach and extracting key actionable insights informed by data, that can be applied going forward.
  • You’re a fantastic team player, communicator and facilitator. You have the communication skills and people-focused design mentality to help set up frameworks and brainstorm initial design concepts.
  • Bonus points if you have experience working on projects aimed at the target market i.e. students and young professionals.


If this sounds of interest and suits your experience, then please send your CV and portfolio to me ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.