Senior User Researcher

Insights from leaders in the Zebra People podcast

Latest jobs

Select discipline

All markets

Westminster Council are a mission-driven organisation and they’re currently driving a huge Digital and Innovation initiative - they’re now looking for a User Researcher to join them!

The client

Westminster Council changing things for the better, whether that involves an improved focus on openness and transparency, or fixing current fragmented services to ensure a seamless experience across all channels.

They’ve just hired a Head of Product who comes with extensive experience within Gov. so it’s a particularly exciting time to join and really put your mark on things. They’re at the beginning of their journey, designing from the ground up and looking at what problems really need solving.

The role

As their User Researcher, you’d be an integral part of a design team whose mission is genuinely to put residents first.

The team currently consists of 3 UX Designers but the missing piece of the puzzle is someone who can facilitate the Content side of things.

Your role here will be focused on carrying out user research initiatives and User behaviour to better understand the company and for the council’s most vulnerable residents, to meet policy intent from discovery to production.

The candidate

You’ve previously held a position as a User Researcher, in particular having worked in an Agile cross-functional team
You’re a strong communicator and you’re easily able to build relationships with the people you work with strong communication skills, including the ability to make
Complex languages and processes easy to understand
You have previous GDS/Public sector experience

What’s in it for you??

You’d be joining somewhere that has a culture of openness, transparency, and integrity – where you’ll really have the opportunity to thrive and develop your career.

Everyone is valued and they truly embrace what makes people different from one another

The opportunity to be at the infancy of a transformation that can really have an impact on people’s lives

Base salary: Up to £40,000 + generous pension

WFH Policy: 1-2 days a week in their London office (most of the team do 2)

Interview process: 1 stage

If this sounds like an opportunity you’d like to be part of, then send me your CV to Dan@zebrapeople.com, and let’s have a chat!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.