Service Designer

This automotive brand – the biggest name in their sector – are looking for a Service Designer to join them on an innovative new venture.

The client

This client is constantly striving to become more forward-thinking, considering the future of vehicles with a massive emphasis on User Experience. They want to be an invaluable addition to the lives of every day drivers across the country.

The mission here is around connected data; essentially they want to become a one-stop-shop for every day drivers, allowing their users to stay on top of their vehicles, whether they’ve broken down or just need a part replacing.

They have over 15 million members currently and so there is huge scope for where they can take things and how many audience members your work could reach.

The role

Joining a team of 4 currently you really will be joining this project in it’s infancy, meaning there’s huge scope for where you can take things and the impact you can have.

Your role as a Service Designer will be around connecting all the various touchpoints between this company and their drivers, whether it be from the call centre or garages, to their app or website. You’ll be joining up the dots and truly considering the whole ecosystem.

The candidate

This role would be perfect for someone who’s excited by the prospect of bringing a lot of energy and creativity to a challenging role. You’ll be joining a start-up style environment so being able to work in the grey and at pace will be crucial here.

Ideally you’ll also:

• Be a strong Senior with a solid portfolio showcasing your previous Service Design work
• Be able to navigate the complexities of cross-business engagement; you’re used to also having to work with people that aren’t necessarily clued up on UX or Digital
• Have experience working in a data-driven company – any experience with connected devices is a huge plus!

What’s in it for you??

This is a really exciting time to join the brand, they are fully invested in digital and transforming people’s perception of them!

• Base salary of up to £85,000
• They have a huge tech team in place, meaning that they really do deliver (and iterate!). This is a great chance for you as a designer to really see your work materialise
• This brand are massive on coaching and training – whatever suits you
• 10% bonus + other benefits

Please note that this role is hybrid, requiring 2 days in their London office.

If this sounds like an opportunity you can’t miss out on, then send over your CV and portfolio to shreya@zebrapeople.com and let’s have a chat!