User Researcher

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Part of a wider User Research team, across a range of government services to make things better for UK citizens.

The client

This is a very exciting role for the right candidate who is passionate about problem-solving. You’ll work closely with Analysts and Project Managers (and directly with the client’s teams) to help transform organisations and the way they deliver services, with a user centred focus. These guys are expanding their user centred area of the team, meaning lots of opportunities to shape how this will look. There will be scope to work on high-profile digital transformation projects across a range of sectors including education, training, social care or the criminal justice system. They offer a friendly, supportive and collaborative environment as well as providing an in-house skills academy with a learning and development programme that is tailored to you! This opportunity would require 1-2 days a week in their London office.

The role

Some of their recent projects include;

Enabling people in prison to receive sensitive legal correspondence securely
Helping local authorities carry on skills assessments on social workers
Sharing sensitive information about children between multiple agencies
Supporting teachers with their professional development
Supporting vulnerable families.

So they're looking for a User Researcher who's experienced in;

Planning and designing research studies using various methods to gain impartial and targeted insights which feed into decisions.
Synthesising and analysing research findings into intelligent design solutions using prototyping tools to create testable outputs
Working with people to create innovative, workable ideas that can challenge the way that they see things.
Visualising and understanding the end-to-end user journey, using holistic thinking to simplify and offer solutions for complex problems
Presenting your findings and ideas (both verbally and visually) in a structured way that sets out complex issues very simply.

The candidate

Experience of working in agile: You have an awareness of agile tools and approaches, and how to use them.
You understand how the digital economy is changing user behaviour and the government landscape.
An ability to extract and interpret information from a user centred perspective to develop logical, and creative solutions for users.
Experience of working as a User Researcher previously.
You have experience and understanding of various User Research methodologies and can talk through your rationale confidently and coherently.

If this sounds like a good fit for you then please send your CV ASAP to stand the best chance of getting an interview!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.