UX and Service Design

User Researcher

Digital marketing agency

This opportunity entails working within a small, tight-knit team on various multi-channel projects. Although the current UX team is quite small, they've had UX embedded within the agency for the last 10 years or so. Meaning a lot of the UX battles have already been won (phew!). They pride themselves on having a fun and fast-paced culture but also conscious of a work/life balance that's not stereotypical of agency-life.

The client

This agency are huge advocates of using data, strategy, user experience and technology in order to truly understand their clients’ consumers and carefully connect their brands to them, in the most effective way possible.

They also have many big brand names who are long term clients. So you won’t always be flitting from project to project, from brand to brand. Although there is most definitely variety there.

From automotive to health care to financial services to consumer packaged goods, this agency have delivered profound business results for some of the most renowned companies in the world.

The role

Work with the Principal UX Designer to ensure that, user research and experience design activities and processes have the customer always at their heart.

Continuously look for ways to improve processes, communication, quality and efficiency in relation to user research work.

Champion within the digital team the value of user research and user centred design.

Executing a wide range of quantitative and qualitative research methodologies, including top task analysis, card sorting, ethnography, remote and in-person usability testing.

Promote the value of user research across the organisation and ensure research practice supports rapid, iterative learning and improvement.

The candidate

You will need;

  • Proven ability to conduct quantitative and qualitative User Research methodologies.
  • Experience in the formative stages of projects conducting discovery research.
  • Experience conducting research in a fast paced, iterative environment.
  • Strong presentation and communication skills, with experience of facilitating co-creation across disciplines as well as presenting user insights.
  • Interest in emerging trends to influence research practice and proactive in experimenting with new approaches.
  • Flexible, adaptable and motivated to find new ways to integrate insights into rapid, iterative design and development environment.


If this sounds of interest and suits your experience, then please send your CV to me ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.