New Senior Design Researcher

Innovation Hub

Senior Design Researcher required for an exciting innovation hub focused on tackling some of the most complex transportation and mobility problems out there.

Permanent

None

£55,000 - £63,000

New Lead Software Engineer

Westminster City Council

Want to take complete ownership of a brand new team, that is just a couple of months old and is rapidly growing? Are you someone with coaching experience who is keen to put their own stamp on things and make important technical choices that will impact the future of Westminster?

Permanent

London

Up to £100K

New Lead Design Researcher

Innovation Hub

Lead Design Researcher required for an exciting innovation hub focused on tackling some of the most complex transportation and mobility problems out there.

Permanent

London

£80,000

Principal UI Designer

SaaS Company

We’re working with a market-leading SaaS brand that are looking for a Principal UI Designer to join them!

Permanent

Remote

Up to £100,000

Senior/Principal Product Designer

B2B Data/SaaS

An opportunity to affect users' lives on an almost daily basis through increasing the impact data can have. Looking for both a Senior and a Principal Product Designer.

Permanent

Remote

£70,000 - £90,000

Senior User Researcher

Government Department

Opportunity to work on meaningful projects for a government department.

Duration: 6 months initially

Rate: Up to £600 per day, INSIDE IR35

Location: Hybrid – you'll need to come into an office twice a week. They have offices in London as well as other major cities up and down the UK.

Experience: Ideally, you’ll have previous experience working directly for a government agency/departments or within the public sector - but not mandatory.

THE ROLE

Various roles coming in the pipeline with requirements such as:

Planning, designing and conducting in-house usability testing sessions to support the design and development of digital services.
Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing.
Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, research, and other approaches to ensuring the user need is fully understood in the service design).
Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
Running co-design and research workshops internal stakeholders to explore goals, and share research findings and insights with project teams.
Presenting findings and related design/business recommendations and customer insights to senior decision makers.
Designing and running usability studies on paper and digital prototypes and live sites and devices to improve branded digital services and products – may include usability testing, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified.

If this is of interest to you and you fit the criteria, then please do apply asap with your CV to be considered.

Contract

London

Up to £600 p/d

Senior Product Designer

B2B SaaS

I am looking for a Senior Product Designer for a fully remote role (you must be based in the UK).

Permanent

Remote

Up to £70000

Principle Product Designer

B2B SaaS

I am looking for a Principle Product Designer for a fully remote role (you must be based in the UK).

Permanent

Remote

Senior UX Designer

B2B Devops

I am looking for a Senior UX Designer for a company based in Cambridge who are happy for you to work on a remote-first basis with only 1-2 visits per month to their office (where you'll also get free breakfast and lunch amongst other great perks).

Permanent

London

Up to £70,000

Principal Product Designer

B2B SaaS Company

We are working with a Data cloud platform that turn raw unstructured data into a context that drives business growth and innovation. They do this by Building data pipelines and transforming from the cloud to BI and advanced analytics.

Permanent

Remote

£80,000 - £95,000

Senior UX Designer

Software company

Working with a software company amongst 14 other designers and a very strong buy-in from the leadership team.

Permanent

South East

£65,000 - £70,000

Lead Product Designer

Rapidly scaling FinTech

Continuing our retained project with PriamaryBid to build out a centralised Design function across Product and Brand. The next key hire in this team is a Product Design Lead who will support the Design Director, leading from a project perspective. This a non-managing Lead role but you will help to mentor more junior members around you.

Permanent

London

£75,000 - £80,000 + Bonus + Equity + Benefits

Lead Product Designer

FinTech

Lead Product Designer needed to strengthen the design team alongside another Lead, as an end-to-end hands-on designer, with a knack for UI.

Permanent

London

£70,000 - £80,000

Service Design Manager

John Lewis Partnership

  • Location Remote
  • Salary £70,000 - £75,000
  • Type Permanent
  • Start Date ASAP
Ben Clarfelt

Or call Ben Clarfelt

07967 313 466

Zebra People have been exclusively retained to support John Lewis & Partners on their vast hiring plans on what’s set to be one of the largest retail digital transformations in the UK at the moment.

If you’re an experienced Service Design Manager and want to be a part of this then apply below.

The client

Extremely exciting time to join them as they undertake a new ‘Partnership Plan’ which will see the expansion of digital, virtual and delivery services to get close to customers, reaching a profit of £400m by year 5.

They have a pledge to recruit young people coming out of the care system and have major commitments on cutting waste and net-zero carbon.

Being a Partnership for positive change, JLP is improving lives and building a more sustainable future. John Lewis is now a 60% online retailer and Waitrose has upped its online capacity for delivery to over 190,000 weekly slots.

The role

As a Lead Service Designer you will lead and support training and development and coach (on a rotational basis) a core team of Service Designers.

You will be able to marry customer insight and commercial drivers, to think through how a whole priority experience or proposition ‘system’ needs to work.

Map, plan, analyse, design and execute a clearly defined, lean and intelligently thought through end-to-end discovery and definition process to identify best-value opportunities on existing and new service opportunities to fulfil customer and commercial potential.

Using user-centred frameworks and techniques to provide consultancy and guide the team as lead practitioner on how services and products are explored/created including Value Proposition Design and Business Model Canvases, Lean Canvases and Jobs-To-Be-Done.

Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

We celebrate diversity and inclusion in the John lewis Partnership and we are committed to becoming the UK’s most inclusive business, reflecting and connecting with the diverse communities that we serve.

The candidate

Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.

Take responsibility for actively engaging with change.

Create the conditions for all Partners to thrive, make their best contribution and achieve their potential.

Appreciate what different life experiences bring to the Partnership and the value this adds to unbiased and smarter decision making.

Set the tone, context and outcomes for the team with the voice of the customer at the heart.

Enable the conditions for Partner opinion to be heard and acted upon.

Engage and lead Partners in delivering and embedding change consistently and effectively.

In this role you will share collective responsibility with other Partners in the
same role for:

  • Managing (People Management and Task Management) a team of 3 Service Designers
  • Providing support for Partners to enable them to deliver their role outcomes
  • Supporting them in their personal and professional development,
  • Prioritising their activity and ensuring outcomes are delivered to agreed standards and timelines
  • Being the escalation route for Partners when needed.

Identify and validate user needs, behaviour and motivations to identify and design where highest value can be realised (Internal and external – Customer, Shop Partner, Customer Services etc)

Your focus will be on both front-of-stage (customer-facing) experience and back-of stage considerations encompassing logistics, operations and technical including actors, processes, comms, requirements, dependencies and restraints and establishing all business requirements (including OKRs) mapped closely to user insight.

As lead practitioner, plan and facilitate efficient and collaborative Service Design-related step-by-step team activities to progress the proposition design using clearly defined objectives, rationale and measures of success

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Send Brief 020 7729 4771

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Send CV/Portfolio 020 7729 4771