Service Designer

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Service Design-focussed consultancy with a great name in the market and a growing team!

The client

This is an exciting opportunity to join a well-established studio known for designing impactful services and driving meaningful change across public and private sector organisations — from transport and health to finance and government.

There’s currently a mix of other Service Design Mid-weights and Seniors, who all report to the Design Director. Currently 5-strong but aiming to get to double figures (including contractors) by next year.

This is an opportunity to learn from more experienced designers and grow your Service Design profile through a range of projects you’ll be supporting on.

They don’t mandate the number of days in the (London) office you need to be in, but would generally expect around 2-3 days per week.

Sponsorship or fully remote working is not available.

The role

As a mid-weight Service Designer, you’ll contribute to end-to-end design projects – from research and discovery to concept development and delivery. You’ll work closely with the wider team to co-create better service experiences for users and organisations.

Your responsibilities will include:

Planning and conducting user research
Mapping customer journeys and identifying opportunity areas
Designing and iterating service concepts
Facilitating workshops and co-design sessions
Producing service blueprints, design artefacts, and strategic insights

The candidate

Previous experience as a Service Designer (at least 2 years, roughly)
Proficiency with service design methods and tools (e.g. journey mapping, service blueprints, prototyping)
Strong communicator and happy to work in agency-environment (bonus points if you have done before)
Comfortable working with stakeholders, running workshops, and presenting work
Experience working in complex domains (e.g. public sector, finance, healthcare, mobility)
You have a portfolio which shows your service design process and deliverables.

If this sounds like you then please apply with your CV & PORTFOLIO asap to stand the best chance of getting an interview!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.