Senior UX/Service Designer

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Looking for a seasoned UX Designer who also has strong Service Design experience to work on an initial 6-month fixed term contract.

The client

We are seeking a Senior UX/Service Designer to join a major financial services programme focused on building a new platform that enables secure, efficient, and controlled sharing of data across the organisation.

This is a unique opportunity to combine hands-on UX design with strategic service design, helping shape user journeys, service blueprints, and experiences for data products and marketplaces.

This is an initial 6-month Fixed Term Contact (with possibility of extension) on a pro-rata salary (not a day rate).

Hybrid: 2 days a week in Central London – no flex.

MUST HAVE…

– Recent experience on banking projects
– Recent experience working on enterprise level apps and services
– Service Design experience

The role

Lead and facilitate design thinking workshops and discovery sessions

Conduct user research and testing, and translate findings into actionable design outputs

Create user journeys, service blueprints, flows, and prototypes

Define information and data flows that interact with users

Partner with UX, UI, and development teams to bring designs into delivery

Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys

Champion user-centred design principles across the programme, embedding design governance and standards

The candidate

Financial services background, ideally with data-driven platforms/programs
8+ years in digital design with strong expertise in UX and Service Design
Proven leadership of UX/Service Design workstreams, able to “connect the dots” across teams
Strong knowledge of UX methodologies and design deliverables (wireframes, prototypes, UI/UX design)
Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office
Excellent interpersonal skills, able to build trust and rapport with stakeholders at all levels
Comfortable in fast-paced, agile environments, with proven ability to deliver under pressure
Ability to sketch, paper prototype, and ideate to communicate concepts quickly

If this sounds like you and you fit the criteria, then please get in touch asap with your CV & portfolio to stand the best chance of getting an interview!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.