Senior Service Designer

We’re looking for a Senior Service Designer to join a growing design practice within a well-established agency. You’ll be leading projects and managing a small team of mid-weight designers, with plenty of opportunity to shape the work and influence how service design is delivered.

The client

This consultancy uses service design to drive meaningful, human-centred change within organisations. They work with clients across sectors including healthcare, government, finance, retail and manufacturing to help them become more customer-centric. Their services span strategic visioning, transformation delivery, journey management and service culture change. Over the years they’ve redesigned public services, improved care pathways, driven retail innovation and enhanced business operations. With over 20 years’ experience and studios in Europe and South America, they partner with organisations globally to help shift how change happens.

The role

Leading and owning projects across different sectors including public services, healthcare, financial services and retail
Managing a team of mid-weight designers, supporting their growth and development
Bringing structure and clarity to projects that are not always clearly defined upfront
Delivering core service design activities such as service blueprints, journey mapping, research and identifying opportunities to improve end-to-end services
Handling some light admin including timesheets and budgets to keep projects on track

The candidate

At least 5 years of dedicated service design experience
A portfolio that clearly shows your approach, service design thinking and examples of service blueprints
Someone confident in managing others, who enjoys both the craft and the leadership side of design
Business-savvy mindset, able to see the bigger picture and shape outcomes for clients

What’s on offer

Career development and progression as the practice grows, with structured training and support
A genuinely collaborative and supportive culture, with leaders who are hands-on mentors
Exposure to a wide range of project types, from redesigning public services to building new operating models for major financial institutions
Future opportunities to collaborate with global teams

If this sounds like you or you would like to hear more, APPLY below!

We welcome diversity

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.

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