Lead UX Designer / Service Designer

My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.

The client

My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.

This is a real opportunity to make a huge difference in many people’s lives by providing a refined service that meets user needs, is clear and concise, and minimizes stress.

The role

Key Responsibilities:

• Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
• Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
• User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
• Service Development: Develop end-to-end journeys for early prevention and family pathways, and design future customer experiences for families.
• Collaboration: Work closely with experts in user experience and design to influence future service strategies.

The candidate

• Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
• Leadership Skills: Proven ability to manage and inspire a team, driving high-quality outcomes.
• User-Centered: Strong understanding of user-centered design principles, with experience working with vulnerable populations.
• Innovative: Ability to think strategically and implement innovative solutions to complex problems.

Why Join:

• Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
• Professional Growth: Lead a high-profile project with opportunities for professional development and recognition.
• Collaborative Environment: Work in a supportive and dynamic team committed to making a difference

Location; Hybrid – 2 days in Central London office. (Offer very flexible working conditions)

Salary; £80,000 + excellent pension scheme.

If this sounds like you or you’re interested to hear more APPLY below!