Building a digital team agile enough for the Ministry of Justice
“Zebra People were able to consistently source high quality and experienced User Experience Designers, Researchers and Content Designers that met the specific requirements and work descriptions provided. I always got the feeling that they spent time getting to know a brief and the underlying challenges. It was clear they thought carefully before sending through people. Without their support, the Ministry of Justice Digital and Technology would have struggled to sustain the team in the way it was able to.”
Matthew Solle, Then Head of Design at Ministry of Justice Digital and Technology
01
The Brief
The Ministry of Justice was looking to hire Senior Designers, User Researchers and Content Designers across its digital team.
The challenge in this instance was to find people that could design incredibly user friendly services – flawlessly reliable across several channels – that literally anyone in the country could understand, alongside specialist staff-facing applications. Our hires needed to be agile and work at speed, in response to rapidly changing MOJ requirements.
02
The Approach
Working in government comes with its own very specific demands. Before starting, we looked beyond the brief: we went deep to understand how user-centred design works in government. We looked for the detail of the different programmes of work, the people involved in each and –most importantly– the expected outcomes. We tried to fully understand what the successful candidates would actually be doing, not just so we could find the best people to do it, but to properly onboard them for the client.
03
The Result
Over a two year period, Zebra People hired more than 30 Interaction and Service Designers, 25 User Researchers and at least five Content Designers for the Ministry of Justice Digital and Technology. The client became a partner – in an ongoing relationship that sees us offering continued support and collaboration.
