Service Design – a mission, practice and craft
Daniel Harris: Service Design – a mission, practice and craft
You may well be practicing service design in your UX work. But what defines it? And how does it differ from user experience design?
Through articulating the mission, practice, and craft of service design, Daniel Harris has attempted to clarify what is becoming an increasingly useful practice to those working in multi-channel design practices today. The above presentation looks at the Service Design industry, the market, and the world today to offer perspectives for a common definition.
Bio: Daniel Harris; Service Design Director @ Fjord
As a service design expert, entrepreneur, and business leader, Daniel works closely with clients to define and accelerate organisational and business transformation strategies through the use of design thinking.
He operates across the multiple facets involved in enhancing what organisations offer, and how customers or clients access services. He is an expert in defining propositions so that they fit the behaviours, desires, and requirements of the market, across the fabric of every emerging and established media channel.
Leading the amazing design talent at Fjord, Daniel ensures that clients quickly get the most novel, tangible, and innovative ideas for making a difference within the complexity of today’s multi-platform customers.