UX and Service Design

UX Research Lead

Digital Product Studio, London

This global digital product studio are looking for their first research hire to come in and really drive forward their research offering.

The client

With offices across London, Bristol and San Francisco and a client-base that includes the likes of Google, Amazon and BBC, this brand have created a very strong name for themselves when it comes to creating effective digital products.

They always ensure success by rapidly validating ideas using lean experiences, prototypes and iteration through to launch and beyond.

They’ve also done a ton of work in the innovation side of things; from Alexa skills to immersive experiences!

The role

This brand now want to elevate their Product team to the next level by bringing in a solid User Researcher in to really own their research function and drive it forward.

Your role will involve:
– Eventually building out the team
– Working across their entire client roster
– Owning testing processes, facilitating workshops, insight gathering, synthesising data, producing empathy maps and service blueprints
– You’ll also have the chance to work on your own internal pieces

The candidate

The ideal candidate for this role:
– You come from a strategy or service design agency (not essential, but would be ideal!)
– Confident owning the research function
– A strong communicator; able to clearly articulate your findings
– Able to build strong and long-lasting relationships with stakeholders
– Detail-orientated and a team-player

If this sounds like your perfect role, then send us over your CV!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.