UX and Service Design

UX Designer

Charity, Non-Profit

We all know the saying; The customer is always right. But what about the customers "rights"?

Fighting for someone isn't exclusive to the less-fortunate. It applies to every parent trying to save money for their children. It applies to the student trying to find the best school to learn at. It applies to the elderly looking for the best care.

You can help them win this fight by taking back the power from big corporations and putting it back into the consumers hands. ✊

The client

This registered charity exists for you, the consumer. Close to a century old now and based in Euston, they’ve spent decades fighting for the consumer.

With divisions in Travel ✈️, Finance 💰, Education 📚, Legal ⚖️, Tech📱, Tradesmen 👷 and many more, the emphasis has always been on empowering the consumer across these key areas, in-store and online. In today’s digital age however, it’s shifted towards empowering the consumer online even more.

This is why they need you.

The role

Joining a team of 4 UX Designers, 2 User Researchers and collaborating closely with a team of Visual Designers and Developers, you’ll report into the Lead UX Designer while sitting within the larger Product team.

What you’ll do will depend on the area you’ll focus on; you could work in Travel for 6 months, 3 months in Education, 2 weeks in Finance. Whichever it is, every project will be UX first.

How will we make it user-centric? Do the prototypes cater to user needs? Does the research inform and validate your designs? These are just some of the key questions you’ll ask throughout a project.

You won’t be fighting for UX or convincing difficult stakeholders. UX already has immense buy-in.

You’ll focus on doing proper UX i.e. low-mid fidelity wireframes and prototypes, designing user flows, leading workshops, collaborate with UI Designers, communicate designs to Developers etc.

The candidate

Other than gaining value and meaning knowing your work is helping people, you’ll also get incredible training; internal or external, each person gets a personalised training budget.

You’ll also be encouraged to experiment; whether it’s trying new tech or delving into service design, you’ll get immense freedom to try new things in your work.

Incredible social environments are hard to come by but not when every person is working towards the same goal. This is why you’ll enjoy coming to work everyday. With a very open, friendly and nurturing environment, you’ll feel at home everyday with plenty of support and mentoring from senior members.

The full package

£45,000 – £55,000 base salary

Holiday allowance of 28 days a year from the start (plus bank holidays)

Contributory pension scheme – 3% from employer (rising to 11% after one year of service), 3% from employee

Free life assurance cover (worth 4 times salary)

Interest-free season ticket loan

Free access to all company services and products

Tax-efficient childcare voucher scheme and a loan of up to £700 for a bicycle

Family friendly policies which offer enhanced maternity and paternity schemes and carers’ leave

Income protection in the event of long-term absence

Ability to join our Private Medical Insurance scheme following 6 months employment

Interview process

2 stages:

1 face to face reviewing your CV and Portfolio

1 face to face to review a pre-prepared task + general question and answers

Application process

Interested? Click apply or if you’d like to learn more, you can contact me on 07734937185

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.