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It’s not easy to do when you’re usually using them to make rich people, richer. What if you could help a parent trying to save money for their children? Or maybe a student trying to find the best school to learn at? Or perhaps giving elderly looking for the best care the advice they desperately need.
You can help them to do this by taking the power from big corporations and putting it back in to their hands!
Close to a century old now and based in central London, this registered charity and not-for-profit provides unbiased advice to consumers.
Whether you’re going on holiday✈️, opening a savings account 💰, picking a university 📚, need legal advice ⚖️, upgrading your phone or getting your first mortgage 🏠, they’re here to help.
They’re also entirely independent; they have no owners, shareholders or government departments to answer to and you’ll never see an advert on their websites, apps or magazines.
Not content to be the only one’s doing this, they regularly advocate and encourage businesses to adopt this same transparency and change outdated practices.
How they work and how User Experience fits in…
The teams work in Agile product squads each with their own area of expertise i.e. finance, travel, legal etc. These product squads are usually made up of a UX Designer, UI Designer, Developer, BA, QA, Scrum Master and a Project Manager – User Researchers work across these product squads according to timelines of each project.
They’ve also completely embraced the huge benefits of User Experience. In fact, every project has started with a firm understanding of where UX will sit and the holistic effects of UX. This is even more apparent with User Research as the vast majority of projects start at Discovery with deep qualitative research being done.
Joining a team of 4 UX Designers, 2 User Researchers and collaborating closely with a team of Visual Designers and Developers, you’ll report into the Lead UX Designer while sitting within the larger Product team.
What you’ll do will depend on the area you’ll focus on; you could work in Travel for 6 months, 3 months in Education, 2 weeks in Finance. Whichever it is, every project will be UX first.
How will we make it user-centric? Do the prototypes cater to user needs? Does the research inform and validate your designs? These are just some of the key questions you’ll ask throughout a project.
You won’t be fighting for UX or convincing difficult stakeholders. UX already has immense buy-in.
You’ll focus on doing proper UX i.e. low-mid fidelity wireframes and prototypes, designing user flows, leading workshops, collaborate with UI Designers, communicate designs to Developers etc.
As UX Designer, you’ll join the UX team and work in an agile product squad creating user journeys, site maps, wireframes, navigation models, brainstorming concepts, designing the finished product, participate &/or take a lead role in workshops, design and ideation sessions across the organization, create UX deliverables including sketches, storyboards, user journeys and developing high fidelity prototypes & wireframes… and much more!!
Team set ups…
Head of UX and Design –> Principle UX –> 2 Senior UX (hiring 1 more) –> 3 Midweight UX
Lead UR –> 1 Senior UR –> 1 Midweight UR –> 2 Freelance UR
No one wants to feel like they’ve hit a glass ceiling which is why they’re offering you the opportunity to progress to Senior UX as fast as you can do it and they’ll do everything they can to get you there. They’ll even map out a plan to get you there as soon as you join!
Why are they hiring…
After 3 years at the business, the current UX Designer has decided to move on to explore new opportunities and so they’re looking to replace them. Simple as that!
Let’s face it; every company and job advert talk about how great their culture is. That’s why they think you’ll get a better steer from the type of benefits they offer. Check these out…
Not to mention the company having an incredibly diverse workforce, lots of events to go to, cross-collaboration across teams and lastly, a deep sense of meaning and purpose behind what you do, every single day.
What to expect from the interview process…
This will be in 2 stages.
First, you’ll meet the Principle UX who you’ll talk through your CV with and any work examples you might have. Second, you’ll meet the Principle UX again but also be joined by the Head of UX and Design and one or two members of the ux team. At this interview, there will be a small task to prepare in advance – this won’t involve any design or thorough research, it will be much more to understand how you would approach to the brief.
Easy! Either apply now with your CV or contact us if you have any questions before applying. You can reach us on 07967 313 466.
Inclusivity: We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.