UX and Service Design

Senior/Lead UX Designer

Financial Services Platform

A great opportunity to get into the financial services sector without needing prior experience within finance. You'll be working alongside a good size UX team and reporting to a hugely supportive Head of UX. And although it's a financial client, the culture is a lot more similar to that of a tech firm. You won't find many suits here!

The client

This client is a market leader within the field of finance that they’re in and have a huge focus on innovation and advanced IT development.  They’re also one of Britain’s Top Employers, and have been for almost a decade!

If you’ve ever thought about getting into the financial sector but either lacked the previous FS experience some other places require, or you simply weren’t quite ready to get suited and booted for Canary Wharf, then these guys could be great step forward!

Although they’re a financial company, they feel more like a tech company – very non-hierarchical, hardly anyone wears a suit and generally a very supportive and friendly place.

They have a smart office with a great view of The Thames not to mention excellent benefits and the opportunity to travel if desired – but definitely not mandatory!

The role

You’d be working alongside other dedicated UX Designers, Researchers and Content within your team, all reporting to the Head of UX. The UX team also work very closely with the UI Design, Development and Product teams.

Key responsibilities will include;

  • Working through design problems: translating business requirements, client needs, and research insight into ideas, designing the overall flow and elements needed to solve these problems.
  • Sketching and prototyping to quickly evaluate ideas, and designing  detailed interaction.
  • Design and iterate according to feedback: from client research, data analysis, and team critique.
  • Collaborating closely with developers, product owners and managers, business stakeholders, and researchers throughout an agile process.
  • To create usable and useful products that are consistent and polished.
  • Taking the lead on certain projects whilst helping more junior members of the team develop.

The candidate

These guys are looking for someone who can be very pragmatic and a confident decision maker. Also someone who’s ok with risk and good at prioritising.

Other skills and experience they’re looking for include;

– Experience designing digital products, systems, apps, or software – not just information-based websites.
– Communicate design ideas clearly, with rationale.
– Experience with leading projects.
– The ability to uncover insight – not just to accept what you hear at face value, but to drive towards the unarticulated, whether it’s from users of a system or business stakeholders.
– Qualitative research experience: conducting and facilitating user research.
– Quantitative research: analysing use of a service, statistical analysis.
– Experience, knowledge, or interest in the financial world would be a bonus but not essential.


If this sounds of interest and suits your experience, then please send your CV and portfolio to me ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.