UX and Service Design

User Researcher, London


This Non-Profit brand constantly strive to drive social change, working in partnership with government departments and local councils to impact real change to improve people’s lives within the UK.

The client

Social issues such as homelessness, domestic abuse, mental health and vulnerable children are just some of the deep problems that this client seek to transform and improve – and they’re now looking for a midweight User Researcher to join their team and really get to the heart of what they do.

The role

Within this role, you’ll be working across all areas of the business, including digital, health and international – and you’ll be undertaking both qualitative and quantitative research as you delve into work with their social and public-sector partners.

The role will also include, but not be limited to:

  • Working across projects autonomously, planning, designing and implementing user research strategies to understand users and their needs
  • Using a variety of methodologies from facilitating groups, to in-depth interviews to field research
  • Working with stakeholders at various levels
  • Being an advocate of user research within the business and helping to develop a more UCD- centred approach

The candidate

This role would be perfect for someone who has previous experience working within government or with vulnerable people, and who is now looking to embed themselves within a new role whereby they can produce meaningful work and see their research have a tangible impact.

About you:

  • Previous experience within a user research or service design position
  • Experienced with end-to-end research, utilising a range of methodologies
  • A confident communicator, able to work with a range of audiences and senior stakeholders
  • Comfortable working within an Agile setting
  • Self-motivated and focussed on delivering and enabling social change

What’s in it for you?

  • The chance to have a real impact on people’s lives
  • Working with a friendly team who are all super passionate about what they do
  • Supportive culture; from buddy systems to an in-place training budget
  • Modern offices with a rooftop terrace
  • Flexible working
  • Free breakfast

Please note that the role is remote until at least Spring 2021.


If this sounds like an opportunity you can’t miss out on then send us over your CV!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.