UX and Service Design

User Researcher

Charity, Not-for-Profit

Have you always wanted to use your skills for good?

It’s not easy to do when you’re usually using them to make rich people, richer. What if you could help a parent trying to save money for their children? Or maybe a student trying to find the best school to learn at? Or perhaps giving elderly looking for the best care the advice they desperately need.

You can help them to do this by taking the power from big corporations and putting it back in to their hands! ✊

The client

Who they are…?

Close to a century old now and based in central London, this registered charity and not-for-profit provides unbiased advice to consumers. Whether you’re going on holiday✈️, opening a savings account 💰, picking a university 📚, need legal advice ⚖️, upgrading your phone or getting your first mortgage 🏠, they’re here to help.

They’re also entirely independent; they have no owners, shareholders or government departments to answer to and you’ll never see an advert on their websites, apps or magazines.

Not content to be the only one’s doing this, they regularly advocate and encourage businesses to adopt this same transparency and change outdated practices.

How they work and how User Experience fits in…?

The teams work in Agile product squads each with their own area of expertise i.e. finance, travel, legal etc. These product squads are usually made up of a UX Designer, UI Designer, Developer, BA, QA, Scrum Master and a Project Manager – User Researchers work across these product squads according to timelines of each project.

They’ve also completely embraced the huge benefits of User Experience. In fact, every project has started with a firm understanding of where UX will sit and the holistic effects of UX. This is even more apparent with User Research as the vast majority of projects start at Discovery with deep qualitative research being done.


The role

What they’re hiring for and responsibilities…?

Joining a team of 3, you’ll work across each product squad conducting quantitative & qualitative research, remote & in person feeding insights to inform product design from strategy to execution. You’ll also use their on-site lab facilities as well.

Team set ups…?

UX: Head of UX and Design –> Principle UX –> 2 Senior UX –> 3 Midweight UX

User Research: User Research Lead –> User Researcher (you) –> 2 x freelance User Researchers


No one wants to feel like they’ve hit a glass ceiling which is why they’re offering you the opportunity to progress to Senior User Researcher as fast as you can do it and they’ll do everything they can to get you there.

Why are they hiring…?

After almost 3 years at the business, the current User Researcher has decided to move on to explore new opportunities and so they’re looking to replace them. Simple as that!


Let’s face it; every company and job advert talk about how great their culture is. That’s why they think you’ll get a better steer from the type of benefits they offer. Check these out…

  • Base salary between £45,000 to £55,000
  • Holiday allowance of 28 days a year from the start (plus bank holidays)
  • Free life assurance cover (worth 4 times salary)
  • Work from home days, most people work from home once a week
  • Flexible hours, i.e. start and finish when YOU feel like you’re done!
  • Individual training budgets
  • Interest-free season ticket loan
  • Free access to all company services and products
  • Tax-efficient childcare voucher scheme and a loan of up to £700 for a bicycle
  • Family friendly policies which offer enhanced maternity and paternity schemes and carers’ leave
  • Income protection in the event of long-term absence
  • Ability to join their Private Medical Insurance scheme
  • Contributory pension scheme – 3% from employer (rising to 11% after one year of service), 3% from employee

Not to mention the company having an incredibly diverse workforce, lots of events to go to, cross-collaboration across teams and lastly, a deep sense of meaning and purpose behind what you do, every single day.

The candidate

Why you might be right…?

Maybe you’re a User Researcher with a few years of experience. You might have some experience working in agile product teams and if you were the sole researcher, you were always leading your companies research capabilities.

All of these reasons and more might be why you’re right. As with any job, no one’s perfect which is why this company encourages you to apply. As long as you’ve got a few years of experience as a User Researcher and used a mix of both quantitative and qualitative research methods, you could be right!

What to expect from the interview process…?

This will be in 2 stages. First, you’ll meet the Lead User Researcher who you’ll talk through your CV with and any work examples you might have. Second, you’ll meet the Lead User Researcher again but also be joined by the Lead UX Designer and one or two members of the research team. At this interview, there will be a small task to prepare in advance – this won’t involve any design or thorough research, it will be much more to understand how you would approach a research brief i.e. create a research plan for “this” problem we are trying to solve.

Now what…?

Easy! Either apply now with your CV or contact us if you have any questions before applying. You can reach us on 07734937185 or email on

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.