UX and Service Design

Service Designer, London


This Non-Profit brand constantly strive to drive social change, working in partnership with government departments and local councils to impact real change to improve people’s lives within the UK.

The client

Social issues such as homelessness, domestic abuse, mental health and vulnerable children are just some of the deep problems that this client seek to transform and improve – and they’re now looking for a Service Designer to join their team and really get to the heart of what they do. Essentially you will be driving systemic change that improves people’s lives!

The role

You’ll be working with their social and public-sector partners to design new services and improve existing ones.

Your role will include:

  • Supporting the teams to design both digital and non-digital user-centric solutions
  • Managing all parts of the design process from discovery through to delivery
  • Keeping users at the heart of everything you do whilst also acknowledging government policy and delivery
  • Liaising with key stakeholders, building and maintaining relationships
  • Working with internal teams; concepting, ideating and iterative prototyping

The candidate

This role would be perfect for someone who has previous experience working within government or with vulnerable people, and who is now looking to embed themselves within a new role whereby they can produce meaningful work and see their designs have a tangible impact.

You’ll be ideal for this role if you:

  • Have strong experience designing digital and non-digital solutions that are evidenced in the real-world
  • Are passionate about working on projects with strong social value
  • Are a strong communicator, able to clearly articulate your ideas
  • Able to build strong and effective relationships


What’s in it for you?

  • The chance to have a real impact on people’s lives
  • Working with a friendly team who are all super passionate about what they do
  • Supportive culture; from buddy systems to an in-place training budget
  • Modern offices with a rooftop terrace
  • Flexible working
  • Free breakfast

If this sounds like an opportunity you can’t miss out on then send us over your CV!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.