Service Designer

this Government department are looking for a Service Designer to join a multi-disciplinary team working alongside other UX Designers, Front End Developers, User Researchers and Software Engineers.

This will be a 12 month contract (inside IR35) starting as soon as possible.

Your main responsibilities will include:

• Specialise in designing interactions and interfaces for digital services
• You’ll engage with policy experts, product owners and product teams to design end-to-end journeys for both online and offline channels.
• Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts
• Work with different types of content and user-led interactions
• Work across digital and non-digital channels
• Focus on making working software rather than creating artifacts to describe software
• Understand the technical side of design

Experience required will include:

• At least 2 to 3 years experience as a Service Designer or Systems Thinker.
• Experience solving design and research challenges through collaboration and user participation.
• The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.
• Ability to develop hands on interaction design solutions for the products that enable the service
• A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.
• Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
• A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
• Have a design-related degree or experience on a product, interaction or UX design role.
• Define elements – layout, design patterns, controls and actions

If interested, please apply now or contact us on 0207 729 4771 or email ben@zebrapeople.com