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Service Designer

Government Department

Government department looking for a contract Service Designer working on a service used by millions across the country.

this Government department are looking for a Service Designer to join a multi-disciplinary team working alongside other UX Designers, Front End Developers, User Researchers and Software Engineers.

This will be a 12 month contract (inside IR35) starting as soon as possible.

Your main responsibilities will include:

  • Specialise in designing interactions and interfaces for digital services
  • You’ll engage with policy experts, product owners and product teams to design end-to-end journeys for both online and offline channels.
  • Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts
  • Work with different types of content and user-led interactions
  • Work across digital and non-digital channels
  • Focus on making working software rather than creating artifacts to describe software
  • Understand the technical side of design

Experience required will include:

  • At least 2 to 3 years experience as a Service Designer or Systems Thinker.
  • Experience solving design and research challenges through collaboration and user participation.
  • The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.
  • Ability to develop hands on interaction design solutions for the products that enable the service
  • A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.
  • Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
  • A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
  • Have a design-related degree or experience on a product, interaction or UX design role.
  • Define elements – layout, design patterns, controls and actions

If interested, please apply now or contact us on 0207 729 4771 or email

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