UX and Service Design

Senior UX Researcher


Breakfast, Lunch or Dinner.

No matter where you’re from, your beliefs, or age, food brings us together in a way nothing else can. But in our ever-increasing hectic world, that can be difficult.

Before things get too busy, you can help 20 million users break bread and get back to what makes eating food that much tastier.

The client

This Foodtech brand exists for all your nutritional needs; That burger and fries craving you get the morning after a night out 🍔🍟 The pizza you deserve after a week of healthy eating 🍕 And the salad you know you should have after a week of unhealthy eating! 🍎

Nearly two decades later, headquartered in Farringdon and 3000+ employees worldwide, they’ve grown to be the largest Foodtech brand in the world catering to your every need.

But what about who prepares the food?

Joining a team of 5 User Researchers reporting into the UX Research Manager, you’ll look at a less understood audience; the restaurant partners.

The role

Almost every week, you’ll visit Michellin star restaurant owners, American-style diners, coffee shops, pizza chains, late-night dessert shops and hundreds more to understand exactly what goes into preparing and delivering on customer needs.

With an emphasis on Qualitiative research, you’ll contextually interview restaurant partners, develop personas, card sort, tree tests and much more. You’ll then collaborate closely with a team of UX Designers, UI Designers and Developers to inform and validate design decisions.

When all’s said and done, you’ll also help to mentor newer members of the team, lead senior stakeholder workshops and also while advocate new ways of working i.e. Jobs-To-Be-Done.

The candidate

Other than lots of free food, you’ll be offered the opportunity to be involved in numerous talks and events hosted by the company.

You’ll also get 5 extra days on top of your annual leave for job related training.

Tech being such an important part of the brand, you’ll also get to experiment with Virtual Reality, Artificial Intelligence, Voice and Augment Reality with your users.

The full package

£60,000 – £70,000 base salary

10% Company Bonus (This can be accelerated for exceptional performance)

5% Pension Contribution

£1,000 training budget + 5 extra days off for job related training

Private healthcare

Sharesave Scheme (not included in calculations)

25 days holiday + 1 birthday day + option to buy / sell 5 days

How to apply

If you’d like to know more please contact me on t: 07734937185 or e:

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.