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You'll be heading up the User Research team with at least 5 other User Researchers reporting to you. You'll also be part of a much wider UX team within the organisation, working alongside UX Design Managers and report to an overall Experience Director.
You’ll be part of a large UX team at an exciting time to come on board, as you’ll be leading User Research whilst the company make strives to take their UX-maturity to the next level. This is a great opportunity to make a huge impact on how people access and enjoy using their service across the UK, both through the web and the app.
The company itself has got to be one of the most well known within their sector and on top of a great team they also offer some notable benefits including bonuses, flexible working (in ‘normal’ non/post Covid times), pension etc – typical of what you’d expect from a big organisation but also one that has paid attention to the culture past just having a beer fridge and a ping pong table!
You would also get a 10% bonus, half based on company performance and half based on personal performance.
Their office is based in London but they don’t expect anyone to work from there until it’s safe – but the plan will eventually be for employees to return, albeit on a flexible basis (2-3 days in the office per week) – please bare in mind if you’re not currently living in London.
Sponsorship is not being offered currently either.
Given the seniority of the role and the current User Researchers who would report to you, this is really more of a hands-off, strategic and leadership role but will still expect you to come from a practitioner background.
Key responsibilities will include;
They will be looking for someone with;
Bonus points if you have;
If this sounds of interest then please do send your CV through ASAP for review.