UX and Service Design

Senior-Lead UX Designer


Voted Agency of the Year 40+ times working with some of the biggest brands in the world including Netflix, Playstation, Nike, Beats by Dre, Verizon, Grey Goose, Amazon Prime, Rolls Royce, Bvlgari, Eurostar and hundreds of others, this is an opportunity not to be missed!

The client

This is a digital agency that’s been around for over 2 decades with offices in Europe, North America, South America, Asia and Australasia. 2100 people globally and 180 digital in the London office across Innovation & Experience Design, Data Science, Engineering and Business Transformation & Commerce.

Based in central London within a richly layered and textured space where almost everything has been custom made, this space is distinctive and exciting, while at the same time sophisticated and true to their ethos.

UX Team

Joining a team of 5, you’ll be the Senior-Lead UX Designer on the team reporting directly into the Group UX Director.

User Experience is embedded throughout the business. In fact, every project starts with a deep consideration of how and where UX and UX Research will form the basis of all decisions. UCD thinking is also very important here. No fighting for budgets, you’ll have it on every project.

UX and UX Research is also not siloed out – all UX Consultants do both Research and core UX Design. It’s one of those rare places that understands you can’t have good design without good research fundamentals.

UX Consultants also work in Agile product squads across their vast client list – Paypal, Loreal, HBO, O2, Discovery Channel and more – with each squad made up of a UX Consultant, UI Designer, Developer, BA, QA, Scrum Master, Project Manager and a few others.

The role

Your Role

You’ll lead on some of their key accounts including a huge project for Rolls Royce soon after joining.

You’ll liaise with senior stakeholders, hold workshops, conduct user research and use that insight to validate and inform your UX Design of digital products across web, mobile, voice and in-car experiences.

There is also a unique opportunity to travel to clients in USA, Europe, Asia and other areas in the world. UX team members often travel to see clients in Europe and to collaborate with other offices so it’s great opportunity if you love travelling and exploring the world. This isn’t mandatory though but they will offer all of this free of charge!

The candidate

The Candidate (Technical Skills)

  • Ability to use Sketch or Invision
  • Experience in Principle or Axure highly beneficial but not essential
  • Responsive design and native app (can be skewed one way or the other)

The Candidate (Soft Skills)

  • Collaborative
  • Strong stakeholder management skills (i.e. able to push back on difficult stakeholders)
  • Flexible to changing business requirements (i.e. midway through a project, requirements and priorities might change so ability to take this on the chin and move forward is important)


Incredibly diverse – 30+ different languages spoken in the building and a healthy mix of genders, race, nationalities, religions and beliefs all in the spirit of collaboration. Very proud of how diverse the teams are.

For an agency, their hours are far more realistic than others. Usually 9-5.30PM on most days. Remote/flexible working is offered and can be agreed in advance i.e. start late, finish early or working from home once a week.

On top of this, they have a brilliant package that speaks volumes about their culture!


  • Base salary of up to £55,000-£65,000
  • Holiday allowance of 25 days a year from the start + bank holidays + 1.5 days at Christmas
  • Remote working
  • Flexible hours, i.e. start and finish when YOU feel like you’re done!
  • Individual training budgets
  • Interest-free season ticket loan
  • Free breakfast and fruit
  • Health cover
  • Enhanced pension
  • Discounted gym membership

Not to mention the company having an incredibly diverse workforce, lots of events to go to, cross-collaboration across teams and lastly, a deep sense of meaning and purpose behind what you do, every single day.

Interview Process

This will be in 2 stages. First, you’ll meet the UX Director who you’ll talk through your CV with and any work examples you might have.

Second, you’ll meet the UX Director again but also be joined by some of the UX Consultants.

Either apply now with your CV or contact us if you have any questions before applying. You can reach us on 07734937185 or email on

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.