UX and Service Design

Senior User Researcher

Experience Design Agency, London

This experience design agency combine customer insight, UX and design with ground-breaking innovation and constant experimentation to help some of the biggest names in retail create brilliant engaging user experiences.

The client

This brand pride themselves on being different to other agencies; their unique blend of testing, personalisation and multi-channel service innovation means that they can allow brands to truly understand their customer base, all whilst providing them with unrivalled expertise in retail.

The role

This brand are keen to further establish their User Research practice this year by adding a Senior User Researcher into the team, who will be planning, conducting and reporting on customer research, with both strategic and tactical outputs.

What the role will involve:

        Defining and running a range of studies for clients, applying both qual and quant methodologies

        Analysing and interpreting multiple sources of data

        Leading research activities, ensuring that the mindset of the customer is consistently represented

        Helping to advise clients and the team on research activity that will inform the roadmap for their digital products and services

        Presenting insights through debriefs and workshops

Worth noting that the brand also have their own in-house labs with the latest equipment and tools!

The candidate

The ideal candidate for this role:

  • A variety of work under your belt; ideally e-commerce or retail but this isn’t essential
  • Agency experience would be a massive bonus
  • Plenty of experience planning and running both generative and evaluative research
  • Proactive and ambitious with a demonstrable passion for understanding behaviour and motivations

If this sounds like the perfect role for you then send us over your CV!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.