The client

These days, the typical response to “what’s the culture like” usually goes something like this…

“Team-orientated, collaborative with a great family vibe. We also have bean bags and free drinks on Friday”

Sound familiar?

If like me, ‘drinks on Friday’ isn’t what makes a great culture, you’ll be pleased to know this company has way more to offer. This is how they described their culture:

• 4% bonus per annum
• Incredibly charitable
  • Company has a yearly target to give back. Previous examples include marathon running to raise money, travelling to Zambia to help build schools for communities
  • Corporate Social Responsibility (CSR) days – partner with local charities to raise money and awareness
• Mental Health awareness and well-being groups
• LGBTQ+ advocates
• Team events such as Darts, The Crystal Maze, Cocktail Making, Breakfasts
• 6 weeks of working anywhere in the world!

If that’s not culture then I don’t know what is!

Who they are?

This is one of those huge household UK names – everyone knows them and they’ve become one of the top platforms in the country giving users the best options for insurance, energy/utilities, broadband, digital TV, loans, credit cards, ISA’s and more.

The team set up?

One of the core functions within the business is Customer Experience – within this you have teams in User Experience, User Research and Optimisation.

All teams include access to UserZoom, on-site usability lab facilities with eye tracking and powerful analytics tools.

User Experience team reports in the Senior UX Design Manager

User Experience Designers – team has become more UX/UI so keen to keep building on that momentum and hiring UX Designers or Product Designers with stronger UI sensibilities (so not just pure UX Designers but not out-and-out UI Designers either, i.e. 70% UX/30% UI or 80% UX/20% UI)

UX Team

• Half of the team works in embedded Product squads
• Other half works like an internal agency model, taking briefs and working through them
  • Intention is to get everyone into Product squads but maintaining the collaboration and focus on each individual as well as each individual as part of a wider User Experience function (basically to make sure no one ever feels isolated!)

The role

The main priority of this role is to take their app to the next level, think about how to make it more useful for people managing all parts of their lives. The app needs to be available for people to manage all their life admin in one place. They already have a design system for the web but need to know how to take the visual design language that exists in the app that doesn’t have this to a whole new level.

This role will work with the CX Team, split into 6 squads which are wrapped around each product type this company provide. You’ll be working on designing the system that takes on the best of the design aspects that already exist but making this a more slick and modern design.

The candidate

• Experience in implementing design systems from scratch
• Worked with brand guidelines and are able to find your way in a large organisation
• Bring stakeholders and peers on the journey of this product
• Be a design system expert, confident knowing how to take your systems to the next level
• Great team communication skills
• Experience working closely with developers, making your documentation processes accessible and scalable