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Senior Product Designer (Retention) - 12 Month FTC

Start-up marketplace. Niche withing the travel sector

This a 12 Month FTC Maternity cover. Join as Senior Product Designer owning the end to end process for the 'Retention' squad.

The client

This global marketplace is disrupting a niche market within the travel sector, solving two common needs with their service. Their consumer SaaS business model means that customers join for one affordable annual fee and benefit from their services with no other costs involved.

Now operating in over 150 territories and with over 60,000 subscribers. They have an exceptional customer retention rate that is driven by the value and incredible experiences they can facilitate. This is verified by having more five-star reviews on Trustpilot than any other company in their sector.

The office is based in but they offer flexible working with a blend of home and office work that will continue post COVID-19.

The role

As a Senior Product Designer, you will sit on the ‘Members’ squad as the sole designer focusing on customer retention. There will be one other designer in the wider team to collaborate with, by this squad is yours to own.


Being the sole designer on the squad means you will be working end to end from research right through to Visual Design and Delivery, collaborating closely with Developers, Data, Product Managers and other business stakeholders.


Key responsibilities:


  • Actively identify areas for improving the members service, contributing to customer success and therefore retention.
  • Balance business needs with solving customer problems.
  • Work with product, data, tech leads, marketing and other stakeholders to help shape and contribute towards the product vision and roadmap
  • Run ideation sessions to generate ideas
  • Help uncover user problems through qualitative and quantitative research
  • Plan and run user testing sessions
  • Analyse results of experiments and adjust your strategies accordingly
  • Nurture best practices, investing in design standards, systems, and processes

The candidate


  • Proven end to end product design experience with a portfolio of case studies that outline your process.
  • Experience in designing, building, and shipping digital products both for web and mobile apps (iOS and Android)
  • Know how to leverage data to make decisions when confronted by ambiguity
  • Experience working with quantitative and qualitative research including usability testing, analytics, user interviews, and A/B testing
  • Ability to adapt your designs across platforms with an understanding of their limitations and opportunities
  • Strong experience in interaction and visual design, prototyping and testing
  • You are self-driven and appreciate taking on ownership of broad problem sets and driving them forward


What we’d like to have

  • Experience of working on retention projects
  • Startup experience would be a benefit
  • Marketplace/ecommerce experience also a benefit


  • Competitive salary based on experience
  • Workplace pension
  • Flexible Working
  • Encouraged use of the service for free
  • Health and wellbeing (Simply Health membership)
  • Tech and Tools (MacBook and any other equipment required)
  • Dog friendly office environment
  • Team socials and events
  • And more!