UX and Service Design

Senior/Lead UX Designer, London

E-Commerce Brand

How many times have you wished you could personalise the item you’re buying online?

Well, now you can!

From their humble beginnings over 20 years ago, this brand are now recognised in the e-commerce world (including internationally!) as a leader in their market and a genuine innovator in technology.

The client

This brand are hugely ambitious and are dedicated to driving the delivery of amazing and intuitive end-to-end experiences, from the digital journey through to their high quality products arriving into our customers hands.

The role

Within this role, you’ll be defining the UX vision/strategy and identifying opportunities to make the customer experience even better. You’ll have a particular focus on their mobile app; leading, influencing and driving change in all key areas.

You’ll be working with the user research team to assess the best possible ways of informing and validating your decisions. From working with data, to competitor analysis, to usability testing, you’ll be truly understanding what it is that your customer’s want.

When it comes to design, you’ll be leading your team from ideation through to launch, whilst also being hands-on with your deliverables.

You’ll also be working within a cross-functional product team and engaging consistently with key stakeholders to help shape and deliver your vision.

The candidate

The Candidate

Ideally for this role, you will be experienced within e-commerce, and have an amazing portfolio that showcases your case studies from start to finish. Even better if you’ve worked through a digital transformation and have a passion for emerging trends and technologies!

You’ll also be…

  • Holistic in your way of thinking, encompassing service design elements
  • Strong in user research and usability testing
  • Well-versed in lean and agile methodologies
  • Confidently able to communicate your ideas, both written and verbally

What’s in it for you?

This isn’t your typical run-of-the-mill retail brand, and you won’t just be stuck on website redesigns. You’ll be joining them during their massive digital transformation, looking at a full-replatforming and reinvention of all their products, whilst working across all digital touchpoints.

Not to mention you’ll be working alongside a brill Head of UX who is fully invested in career development and creating a platform for people to really succeed.


There’s also some great benefits to go along with the role!

  • Regular socials, drinks, treats and much more
  • They’re open and honest, and consistently listen to employee feedback to ensure everyone is happy
  • Learning and Development support, including a dedicated budget per team
  • Private Medical insurance
  • Life assurance
  • Travel loan
  • And of course, generous credit to spend on their products

If this sounds like a role you can’t miss out on then send over your CV to


We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.