This award-winning agency are looking for a Senior / Lead Service Designer for a 2-month contract with a market leading oil & gas company (and potential other clients).
You will be working as part of a team of specialists consulting with clients to help them improve their current customer experience from a digital perspective.
Responsibilities
- Run stakeholder interviews & client workshops
- Research customer needs along an end-to-end journey
- Map customer behaviour, pain points & opportunities
- Develop ideas for improvements to the customer experience
- Support the design of these improvements
(You will have 5+ years relevant experience)
Start date: ASAP