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Senior / Lead Service Designer

Award Winning Creative Agency

This award-winning agency are looking for a Senior / Lead Service Designer for a 2-month contract with a market leading oil & gas company (and potential other clients).

You will be working as part of a team of specialists consulting with clients to help them improve their current customer experience from a digital perspective.

Responsibilities

  • Run stakeholder interviews & client workshops
  • Research customer needs along an end-to-end journey
  • Map customer behaviour, pain points & opportunities
  • Develop ideas for improvements to the customer experience
  • Support the design of these improvements

(You will have 5+ years relevant experience)

Start date: ASAP

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.