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2x Senior-Lead Service Design positions. Both represent a great chance to be part of an established digital/CX team, leading design initiatives that impact end-to-end customer journeys for a range of consumer-facing products and services.
2 clients looking for a similar level of Service Designer.
Client 1 – Ethically-focussed Fintech who’ve just now launched as a bank. Your work will have a meaningful impact on a large scale. You’ll be working with teams of Designers, Product Managers, Engineers and other stakeholders to lead the design of services that deliver on user needs and business objectives. This is a newly created position, so they’re looking for someone who can take a leadership role in advocating for service design across the business.
Client 2 – House-hold automotive name that most people will be familiar with. You will work closely with senior stakeholders such as the Head of Brand, Head of Product, Tech Leads and Solution Architects to ensure creative and experiential alignment across products, channels and technology. A hands-on role, reporting to a Head of Experience whilst also being comfortable taking the lead in facilitating engagement with a wide range of stakeholders as well as mentoring and coaching others.
Your role is strategically important in both companies, influencing the way they work to design services end-to-end, surface-to-core, across the organisations.
You will be well versed in applying a range of human-centred design methods to solve complex problems and facilitating cross-functional teams to design new services.
You’ll be a seasoned facilitator, able to effectively collaborate to engage both customers and service development teams, helping them understand their services from a customer point of view and how to optimise business processes to deliver holistic and meaningful improvements that effective deliver on customer and business outcomes.
You’ll have a background in qualitative and quantitative research and have a strong grasp of how to use data to understand the end-to-end service experience. You’ll enjoy storytelling and facilitating and be able to effectively communicate at all levels through blueprinting, journey mapping, prototyping and a range of relevant methodologies to bring people along the journey.
You can demonstrate conceptual thinking and visualisation, envisioning journeys, systems, ecosystems etc. in a way that is usable and clear for many different stakeholders.
You have a passion for inclusivity and accessibility.
In addition, you will be working closely with product teams to ensure digital elements of the experience support the holistic end-to-end service experience.
If this sounds like a good match then please send your CV and portfolio ASAP to stand the best chance of getting an inteview.