Senior Project Manager

Digital Customer Experience Studio

Senior Digital PM for product focused delivery role

The client

Independent customer experience studio who focus on designing & building user centric digital innovation products & services. They work with an exciting portfolio of clients across a variety of sectors – from large energy companies, FS and startups.

They provide services from analysis & strategy, lean product design & development and data intelligence and optimisation. They provide bespoke & tailored solutions – from providing an individual service to delivering long term digital transformation programs, as well as consultancy across research, design & innovation sprints.

The role

As Senior Digital PM you will have the opportunity to work with one key client, delivering a complex portfolio of work. You will be heavily client facing, ensuring that projects are delivered to scope, budget and quality.

You’ll be responsible for writing proposals, planning, writing SOW documents, preparing budgets and estimates and supporting on pitches when required. You will work in multidisciplinary teams – collaborating with strategy, UX and tech teams to delivery exciting innovation digital solutions. You’ll be responsible for troubleshooting, ensuring frequent communication, and process improvement.

You’ll be responsible for leading project delivery to agile, lean methodologies – running daily stand ups and managing sprints. You’ll work across web builds, apps and digital transformation projects.


The candidate

  • Is an experienced Senior Digital PM, a self starter with a track record of delivering digital (ideally product focused) complex projects with budgets of £250k+
  • Has worked across a ranger of projects from discovery to completion (eg CMS builds, ecommerce & apps)
  • Is well versed when it comes to writing requirements, user stories and specifications
  • Has excellent client facing & stakeholder management skills & experience
  • Is commercially focused with a strong business acumen
  • Is an Agile advocate – with experience working to lean principles
  • Is able to plan & run stakeholder workshops
  • Has strong experience of managing commercials; budget reconciliation, change management & invoicing
  • Has experience with JIRA & Confluence
  • Ideally Scrum certified