UX and Service Design

Proposition Manager

John Lewis Partnership

Zebra People have been exclusively retained to support John Lewis & Partners on their vast hiring plans on what’s set to be one of the largest retail digital transformations in the UK at the moment.

If you’re an experienced Proposition Manager and want to be a part of this then apply below.

The client

Extremely exciting time to join them as they undertake a new ‘Partnership Plan’ which will see the expansion of digital, virtual and delivery services to get close to customers, reaching a profit of £400m by year 5.

They have a pledge to recruit young people coming out of the care system and have major commitments on cutting waste and net-zero carbon.

Being a Partnership for positive change, JLP is improving lives and building a more sustainable future. John Lewis is now a 60% online retailer and Waitrose has upped its online capacity for delivery to over 190,000 weekly slots.

The role

As a Proposition Manager you will oversee and act as ‘guardian’ in the creation and continuity of the core customer problem statement(s) of one or more propositions across the CX and Omni areas primarily, but also across the wider business.With a core focus on our products,services and channels, incorporating into solutions that deliver optimal customer and commercial value and which can be easily and effectively articulated and communicated to our customers.

Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The Partnership supports agile and flexible working practices,such as when, where and how we work.We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

We celebrate diversity and inclusion in the John lewis Partnership and we are committed to becoming the UK’s most inclusive business,reflecting and connecting with the diverse communities that we serve.

The candidate

Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.

Take responsibility for actively engaging with change.

Be the primary point of contact and orchestration manager related to all proposition-specific planning, coordination and implementation across all Omni-related and CX team effort and the wider business working closely with the wider proposition owner(s), Omni leadership and peers, all SMEs and stakeholders throughout the proposition life cycle.

Establish and empower a proposition-focused team to deliver value on new and existing propositions, on budget and to agreed timelines.

Contribute towards the vision and commercial strategy for the proposition.

Project-manage proposition development activity to shape and deliver a plan, build out objectives and measures of success whilst closely aligning with strategic ambition and outcomes.

Develop a deep understanding of the needs of your customers and their commercial drivers.

Develop positioning, messaging and a customer experience that differentiates your proposition in the market and segment.

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.