UX and Service Design

Practise Lead


This Non-Profit brand constantly strive to drive social change, working in partnership with government departments and local councils to impact real change to improve people’s lives within the UK.

The client

Social issues such as homelessness, domestic abuse, mental health and vulnerable children are just some of the deep problems that this client seek to transform and improve – and they’re now looking for a Practice Lead to join their team and really get to the heart of what they do.

The role

You’ll be delving into work with their social and public-sector partners, as a Practice Lead your specialism can either lead towards Service Design or User Research, but it’s key you’re able to think with a more holistic mindset.

The role will also include, but not be limited to:

  • Leading the research and design function for the organisation, driving well-designed and impactful solutions.
  • Working with social and public sector partners on a varied range of projects
  • Managing a team of 2 with the aim of building out the team 
  • Developing and supporting the community of practise around research and design internally
  • Supporting business development, specifically around user research and service design opportunities

The candidate

This role would be perfect for someone who has previous experience working within government or with vulnerable people, and who is now looking to embed themselves within a new role whereby they can produce meaningful work and see their research have a tangible impact.

Saying that, it’s not essential to have government experience so don’t let that dissuade you from applying if are passionate about the topics mentioned and have previous Lead experience. 


About you:

  • Previous experience within a more senior user research or service design position. Ideal if you’ve already line managed (or at least mentored)
  • Experience leading teams, managing ops and processes to create products and services
  • A confident communicator, able to work with a range of audiences and senior stakeholders, including those with varying knowledge around UXR/SD
  • Self-motivated and focussed on delivering and enabling social change, ideally within a consultancy or agency (again not essential)


What can you expect from them?

  • Base salary of up to £71,500
  • The chance to have a real impact on people’s lives
  • Working with a friendly team who are all super passionate about what they do
  • Supportive culture; from buddy systems to an in-place training budget
  • Modern offices with a rooftop terrace
  • Flexible/hybrid working

If this sounds like an opportunity you can’t miss out on then send us over your CV!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.