The client

These days, the typical response to “what’s the culture like” usually goes something like this…

“Team-orientated, collaborative with a great family vibe. We also have bean bags and free drinks on Friday”

Sound familiar?

If like me, ‘drinks on Friday’ isn’t what makes a great culture, you’ll be pleased to know this company has way more to offer. This is how they described their culture:

• 4% bonus per annum
• Incredibly charitable
  • Company has a yearly target to give back. Previous examples include marathon running to raise money, travelling to Zambia to help build schools for communities
  • Corporate Social Responsibility (CSR) days – partner with local charities to raise money and awareness
• Mental Health awareness and well-being groups
• LGBTQ+ advocates
• Team events such as Darts, The Crystal Maze, Cocktail Making, Breakfasts
• 6 weeks working anywhere in the world!

If that’s not culture then I don’t know what is!

Who they are?

This is one of those huge household UK names – everyone knows them and they’ve become one of the top platforms in the country giving users the best options for insurance, energy/utilities, broadband, digital TV, loans, credit cards, ISA’s and more.

The team set up?

One of the core functions within the business is Customer Experience – within this you have teams in User Experience, User Research and Optimisation.

All teams include access to UserZoom, on-site usability lab facilities with eye tracking and powerful analytics tools.

User Experience team reports in the Senior UX Design Manager

User Experience Designers – team has become more UX/UI so keen to keep building on that momentum and hiring UX Designers or Product Designers with stronger UI sensibilities (so not just pure UX Designers but not out-and-out UI Designers either, i.e. 70% UX/30% UI or 80% UX/20% UI)

UX Team

• Half of the team works in embedded Product squads
• Other half works like an internal agency model, taking briefs and working through them
  • Intention is to get everyone into Product squads but maintaining the collaboration and focus on each individual as well as each individual as part of a wider User Experience function (basically to make sure no one ever feels isolated!)

The role

This role will be working on their app to look at an entire reward experience, rethinking this to take it to the next level. At the moment the UX experience of receiving awards needs a more streamlined experience. You’ll be working with design systems so won’t need to create a new UI but need to be confident working in Figma.

You’ll be running usability tests, mock up early to mid prototypes and be able to synthesis feedback, making recommendations and know about mental modelling. Think questions along the lines of “Where should member details sit within the app?” Think more holistically, have the capacity to think beyond just being reactive with their design.

The candidate

• Confident working in Figma
• Be able to write and design hypotheses
• Experience playing an active role in User Research
• Always think of how to best involve customers to make the right decisions