UX and Service Design

Mid-Senior or Senior UX Designer

Social media platform

Using social media and AI, these guys offer a blended experience to consumers through a mixture of chatbot software and customer service agents from companies who use this SaaS-based product. Their system can be used at large-scale or tailored to become very bespoke, detecting types of user and which companies should be in contact with them.

The client

This company is a fast-growing SaaS leader for social customer service, that enables businesses to deliver customer service over social media at a large-scale. Deployed across contact centers for hundreds of major retailers, banks, telcos, and other brands, their service/software enables them to manage the high volumes of service questions, complaints and other issues through Facebook, Twitter and other social channels.

They also utilise artificial intelligence to detect types of user and create very bespoke interactions where necessary.

Their focus is on delivering real value to their clients who use their software every day to delight their customers. They work closely with their customers to understand what users need and design and implement pragmatic solutions. They care about fostering a positive work environment too and are big on work life balance as well as career development. This includes some great benefits too!

They have global offices but all of their Design team sit within the London office. As does a Head of UX and Design who you would report to.

The role

As a Mid-Senior/Senior UX Designer, you will work closely with the Product, Development and Design teams to create industry leading products.

Your design work will be instrumental in shaping the current and next-generation of the company’s products. As part of the Product Design team you will be responsible for developing a strong empathy for their users and envisioning how they will use and experience their products. Achieving this goal requires you to work alongside designers, product managers and developers during the design process – from creating user flows and wireframes to developing and testing interactive prototypes.

Working on projects across a range of B2B and B2C product areas you’ll need to have the ability to respond to an ever-changing and fast moving environment. You’ll be working closely with their customers as well as the rest of the team to develop the most useful and usable product experiences.

The candidate

You will need;

  • Proven experience working on web-based apps in product development teams
  • Prior experience leading UX design projects
  • Comfortable working collaboratively with developers
  • Comfortable with change and working with multiple cross functional teams and projects
  • Experience developing basic interactive prototypes
  • UI/Visual Design skills are highly desirable but UX Design and User Research experience are essential


If this sounds of interest and suits your experience, then please send your CV and portfolio to me ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.