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Major Incident Manager

Government Department

This opportunity will be for an enthusiastic and seasoned Major Incident Manager who is happy to lead but also be involved hands on as well.

For this role, you’ll be joining a government department, working as a Major Incident Manager being happy to lead but also comfortable being hands on in your role. You will contribute to the development and delivery of high-quality Major Incident Management processes to consistently delivery across the estate as well as throughout various other government departments.

Alongside this, you’ll be working in a Service Integration and Management model, essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers. Also, you’ll manage the completion of post-mortem statements for all high severity, critically impactful incidents.

The Candidate:

  • ServiceNow experience required
  • You must be SC cleared for this role
  • Ability to manage the resolution of incidents with various teams
  • Great communication, especially when it comes to incident statuses, resolution and business impact
  • Ability to prioritise multiple high priority issues at any given time

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.