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Experience Design Agency seeks Lead UX Designer to create innovate customer experience for a range of their exciting retail clients.
My client is a boutique retail focused agency who drive innovation and digital transformation for some of the largest and most exciting retailers out there. You will work with a variety of clients to help them form their customer experience and UX strategy that formulate business transformation across both there digital and physical store presence.
Reporting into the experienced CX Director, your role will be varied from crafting thoughtful, high-quality interaction design from early conception to functional prototypes. You’ll create use cases, user journeys, journey mapping, customer flows, customer storyboards, wireframes and page flow diagrams.
More senior responsibilities will include overseeing projects, manage internal and external stakeholders and provide guidance and leadership to less senior members of the team.
Finally, you’ll also take an active interested in the development of the skills of the entire creative department, identifying opportunities to improve processes and tool sets which enables the team to work more collaboratively and effectively.
Example projects range from creating omnichannel customer experience strategy to redesigning the end to end UX and CX of a retailer online and offline experience.
– Experience in a Senior or Lead UX Design position.
– Demonstrable experience in the full UCD lifecycle.
– Experience within journey mapping & customer flows.
– Ability to defend your UX work and demonstrate the decision you took.
– Experience in facilitating stakeholder & design workshops.
– Happy to mentor more junior staff.
£65k – £70k
If this sounds like you or you’re interested to hear more, APPLY below!