UX and Service Design

Lead UX Designer

Experience Design Agency

Experience Design Agency seeks Lead UX Designer to create innovate customer experience for a range of their exciting retail clients.

The client

My client is a boutique retail focused agency who drive innovation and digital transformation for some of the largest and most exciting retailers out there. You will work with a variety of clients to help them form their customer experience and UX strategy that formulate business transformation across both there digital and physical store presence.

The role

Reporting into the experienced CX Director, your role will be varied from crafting thoughtful, high-quality interaction design from early conception to functional prototypes. You’ll create use cases, user journeys, journey mapping, customer flows, customer storyboards, wireframes and page flow diagrams.

More senior responsibilities will include overseeing projects, manage internal and external stakeholders and provide guidance and leadership to less senior members of the team.

Finally, you’ll also take an active interested in the development of the skills of the entire creative department, identifying opportunities to improve processes and tool sets which enables the team to work more collaboratively and effectively.

Example projects range from creating omnichannel customer experience strategy to redesigning the end to end UX and CX of a retailer online and offline experience.

The candidate

– Experience in a Senior or Lead UX Design position.
– Demonstrable experience in the full UCD lifecycle.
– Experience within journey mapping & customer flows.
– Ability to defend your UX work and demonstrate the decision you took.
– Experience in facilitating stakeholder & design workshops.
– Happy to mentor more junior staff.

£65k – £70k

If this sounds like you or you’re interested to hear more, APPLY below!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.