UX and Service Design

Lead User Researcher

Global Publishing Company

Do you want the opportunity to work with some of the biggest and most well-known brands in the world?

The client

I am currently working with a massive international publishing company with offices in London, New York, Taiwan and Italy – to name a few. With more than 200 million users per month, you will have the opportunity to improve the look and functionality of products that will be enjoyed by this globally spanning user base.

The role

You will be joining a cross-functional and very collaborative team of researchers & designers, with the responsibility of managing and mentoring the 2 junior user researchers in the team.
The company is very bought into User Research so you definitely won’t need to fight to get things done. You will be given a healthy user research budget with full autonomy on how to spend it!

Key Responsibilities:
• Define research strategy and goals
• Line manage and mentor junior members of the team
• Research methods include: Diary studies, Immersion studies, One-to-one interviews, Gallery studies, Usability research
• Weekly meeting with design team / Bi-monthly meeting with US team / Monthly global product demo with US team
• Role could involve occasional travel to New York as UK & US product teams work very closely together

The candidate

You will be:
• Lead level User Researcher with mentoring experience
• Very product focussed
• Collaborative and open
• Able to push back & say no / prioritise tasks
• Any understanding of Advertisements and empathy towards advertising is useful
• Experience working on a global level is preferred

If this sounds like something you would be interested in, get in touch! 07717362727 //

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.