UX and Service Design

Head of UX 

Full service marketing & brand experience agency

Yes, another 'award winning' agency BUT these guys have been around a while and their UX-maturity is strong! Yes, they are fast-paced and many of them have trendy beards but agency stereotypes aside, they also work on in-depth processes, product-focussed projects and huge transformations on behalf of their clients.

The client

Full service creative agency who have been around the blocks and have since built a strong digital team not to mention a presence within the market.

Overall, they’re definitely in the ‘large’ category as far as agency sizes go. But that’s not to say you’d feel like a small cog in a big machine by any means. The size of their clients and projects will mean you play an influential part in what goes out the door.

The Experience Design & Technology studio is a friendly and knowledgeable team of 70 specialists across UX, Design and Motion, Technology & Engineering, Project Management and Ops. All dedicated to creating great work across all digital touch points. They also have an onsite Tech team along with another base on the continent for more of the production work.

Over the next year they’re looking to grow their digital team even more. These people will work across all clients and have recently had another huge client win with a renowned energy supplier. Other key clients are within the fast-food, football, flights and confectionery sectors.

They’re also expanding into new remits within voice technology frameworks and apps.

The role

The Experience Design team has never been busier. So they now need a Head of UX to join the team to work closely with their Creative Director/Head of Digital Design and help shape the future opportunities of their UX department, their clients and their projects, win new work, lead and mentor team members while running the day to day of their UX offering.

There is a quality UX team already in place (Mid-weights, Seniors and Leads) which they’re also growing and supporting past the current Head of UX position.

You will be a key player in the direction and output of digital experiences and comms across the agency, collaborating with other departments on great clients and pushing this important and growing part of the agency.

The candidate

You will have;

  • A strong portfolio of well thought out masterpieces that went live and that demonstrate your experience of creating interfaces, large-scale digital experiences, or  digital products.
  • Ideally have experience leading a UX team.
  • Want the responsibility of overseeing and developing projects, people, clients and a vision.
  • Want the responsibility of the day to day management and development of a growing UX  team.
  • Show proficiency with user interface design patterns and standard UCD methodologies.
  • Have a full understanding of how to apply the methodologies of interaction design and research to business problems. And have examples to communicate and showcase this.
  • Have great attention to detail, pride and passion in the work you do.
  • Be a strong confident communicator, mentor and problem solver.
  • Demonstrate proficiency with design and prototyping tools for rapid, iterative prototyping.
  • Have confidence in your own intuition as well as the strength of data and research techniques to provide a solution.
  • Have a flexible approach to managing time and multiple projects effectively in a fast paced environment.


If this sounds of interest and suits your experience, then please send your CV and portfolio to me ASAP to stand the best chance of getting an interview!

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.

We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences to apply to be part of life at Zebra People. We are committed to a fair and accessible recruitment process for all candidates. We would be happy to meet any accommodation requests during the application or interview process, please just let us know.