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This rapidly growing Fintech has just received their banking licence and are looking for a Head of Experience Design to join them on their exciting new journey. This is a FTC for 12 months.
This FinTech really can boast customer centricity. With an NPS score in the 80’s, they have proven their ability to deliver great experiences to their customers. Originally launching in 2005, their journey has constantly evolved as they have added many new services to their offering from loans and mortgages to peer to peer lending and investing. They are now going through another huge transformation following receiving their banking licence and are now gearing up to launch their own bank.
An exciting time to get involved as the pending new bank launch has also kicked off a major re-branding project that the entire team will be involved in.
This role will be working on holding down the fort while the current Head of Exp Design is on mat leave. Currently, they are going through significant customer growth so you’ll be working on chatbots and voice to grow and have the ability to use tech to service their customers better.
There will be new product launches too and this role will be involved in early stages, looking at the roadmap for this. You’ll be helping them to drive business objectives forward, work closely with the PM function and make sure there is constantly functional management of the design team