Senior Service Designer


Does the idea of helping consumers get a better customer exp and lower costs from their financial service products appeal?
If the above is important then this role is how you can make a difference.

The client

An established Fintech business based in Central London who are about to launch a bank. Key part of this evolution is bringing in a service designer to get a better understanding of their evolving and changing customer base and ensure their eco-system is offering a quality and consistency of experience that empowers their customers to take control of their finances.

The role

Working closely with the product teams/tribes and the c-suite in taking the lead of how the user experience goals and design across the product eco-system knits together.

The candidate

Ideally degree in Design, HCD or related field

Demonstrable experience of integrating research into design practices

Examples of solving problems in unusual and innovative ways

Embrace constructive feedback and your thirst for self-development starts from self.