Digital Account Manager

UX agency

Established Digital Account Manager for well regarded digital agency - who create digital products and services which improve the lives of millions of people all around the world.

The client

Highly regarded in field of UX and Service Design, their team consist of some of the world’s most talented experience designers; from insight and planning through to visual design and front-end development. Not your traditional digital agency, they look at design problems differently, and solve them in original ways.

They provide strategy & planning, design, research and deliver creative technology solutions for a range of highly regarded global brands. They help create a clear understanding of how a business needs to serve its customers, and work out how to harness technology to do it. They specialise in Product & Service Design, Interaction & Visual Design, Mobile Design and Front End Development.

The role

  • Contribute to sales targets: Generating and developing a sales pipeline to meet monthly sales targets for your team’s portfolio of accounts.
  • Client development: Working with the Account Director and Business Development Team to build and develop relationships with existing and new clients.
  • Proposals: Developing proposals for design, research, creative technology and strategic consultancy and advice to your clients.
  • Project briefing: Ensuring project teams are fully briefed on your clients’ business, project objectives and required deliverables. Commercial quality assurance: Develop and maintain an understanding of your client’s business, their customers and market context, and provide commercial quality assurance on client deliverables.

The candidate

Will have an in depth understanding of digital and with an appreciation of its importance in the future of marketing and business success. You’ll have a keen interest in user experience and an understanding of the importance of user insights to help improve the customer experience and business success of digital channels.

Will be an established Acct Exec looking for a step up, or a Digital Account Manager. You may have worked for an internal client-side role with relevant UX and online marketing experience (where you have had to service internal/external customers).

You’ll have a minimum of one years’ experience of managing and owning client/stakeholder relationships, with responsibility for account development, financials and management.

Has ideally been involved in pitching and presenting to new and existing clients.

Has led on written proposals /statements of work following client briefing.
Worked in a project-based environment and had responsibility for delivering projects