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This brand, which is the biggest name in their sector, are hiring a Customer Experience Manager into their team as they elevate things to the next level.
This client is currently undergoing a massive push to become more forward-thinking and innovative, with a recently appointed new Head of UX and a massive emphasis on Customer Experience.
They have over 15 million members currently and so there is huge scope for where they can take things and how many audience members your work could reach.
Service development and optimising customer experience play a critical role in ensuring the success of new and existing products. This role works closely with multiple functions across the business to define customer propositions and journeys, ensuring the needs of customers are appropriately balanced against business requirements and capabilities.
This role will focus on defining the experience for certain prioritised products and services – be that optimising for what’s already in market or working on new capability. You’ll take a holistic approach to service development, creating a roadmap for the journeys you are assigned to based on an appropriate balance of these factors and implement this. You will be the ‘bridge’ between the commercial and delivery functions, being able to translate a product or service vision into tangible deliverables.
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