Customer Experience Consultant

A well established digital experience design agency that excel with working with luxury and retail businesses.

The client is a digital agency specialising in customer experience, shaping digital transformation strategies.

The client

The client is looking for a new Customer Experience Consultant to join their team. The agency help brands shape their digital transformation strategies and focus on customer needs, designing digital experiences to meet these.

They work with exciting leading brands in the luxury and retail sector and are known for delivering best in class digital solutions when it comes to creating amazing customer experiences.

They are looking for someone who wants to take their career to the next level and not just manage accounts day to day but partner with clients closely to inspire, create and innovate.

The role

As the Customer Experience Consultant, you’ll be developing partner relationships with clients, working closely with them to understand their needs and develop new proposals and pitches – becoming a trusted advisor.

You’ll also be collaborating with cross-functional teams such as, Experience Designers, UX and Data Analysts. As part of this team, you’ll be advising clients on performance improvement experimentation and digital transformation projects.

The various service areas you’ll work with are Experience (customer experience strategy and UX); Experiment (omni channel optimisation) and Creative Services (concept design and front-end development).

The candidate

For this role, you’ll ideally have ecommerce and digital consulting experience alongside working on projects with multidisciplinary teams. You’ll have an entrepreneurial mindset and an excellent ability to uncover new opportunities for account growth.

You’ll also have great communication skills, using this to establish credibility with clients and peers. Exceptional collaboration skills and the ability to use these in difficult and fast paced situations is also key.