Does the idea of helping people with debt, housing and bill problems interest you? Leveraging the power of digital products and services to empower people who are under incredible stress.
If so this could be an opportunity that sings to you....
The client
This organisation have a huge remit and investment to build digital services and products that are always on, joining up the customers journey be it starting face2face or over phone. Last year alone my client helped 2.6 million people face to face, over the phone, by email and webchat, and people visited their online advice pages nearly 30million times.
You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers to design and continually improve complex services that sit across multiple channels, devices, browsers and platforms.
The role
You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers to design and continually improve complex services that sit across multiple channels, devices, browsers and platforms.
You will also take an active role in recruitment of diverse designers. Manage performance and development of more junior ux’ers.
Create a positive working environment in which equality and diversity are well managed and staff can do their best.
The candidate
Experience required:
- Successful track record of helping a high-performing design team, that is engaged in several products and services at a time.
- Passionate about growing and hiring new leaders, developing designers’ skills and
careers, and inspiring and motivating people to do their best work.
- Ability to embody a product-mindset and be intensely user-focused. Experience
working in multi-disciplinary product teams to create engaging user experiences
- A proven understanding of accessibility and inclusive design, all the way from a
strategic level down to design details. Able to passionately and convincingly share
knowledge with others.
- Strong communication and presentation skills. Fluent in explaining complex design
decisions and implications to specialist and non-specialist audiences alike. Proven
eye for detail, whilst knowing how to rapidly solve problems; using everything from
a basic sketch to high fidelity prototypes.
- Experience leading workshops & user testing studies to explore ideas and capture
needs. Able to use data and qualitative and quantitative user research to guide
concepts, iteration and optimization work.
- Fluent in responsive design, and a proficient user of prototyping tools such as
Sketch and Figma. A strong understanding or interest to develop in front-end web
development (using HTML, CSS)
Inclusivity: We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.