The client

This organisation have a huge remit and investment to build digital services and products that are always on, joining up the customers journey be it starting face2face or over phone. Last year alone my client helped 2.6 million people face to face, over the phone, by email and webchat, and people visited their online advice pages nearly 30million times.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers to design and continually improve complex services that sit across multiple channels, devices, browsers and platforms.

The role

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers to design and continually improve complex services that sit across multiple channels, devices, browsers and platforms.

You will also take an active role in recruitment of diverse designers. Manage performance and development of more junior ux’ers.

 

Create a positive working environment in which equality and diversity are well managed and staff can do their best.

The candidate

Experience required:

 

• Successful track record of helping a high-performing design team, that is engaged in several products and services at a time.
• Passionate about growing and hiring new leaders, developing designers’ skills and

careers, and inspiring and motivating people to do their best work.

• Ability to embody a product-mindset and be intensely user-focused. Experience

working in multi-disciplinary product teams to create engaging user experiences

• A proven understanding of accessibility and inclusive design, all the way from a

strategic level down to design details. Able to passionately and convincingly share

knowledge with others.

• Strong communication and presentation skills. Fluent in explaining complex design

decisions and implications to specialist and non-specialist audiences alike. Proven

eye for detail, whilst knowing how to rapidly solve problems; using everything from

a basic sketch to high fidelity prototypes.

• Experience leading workshops & user testing studies to explore ideas and capture

needs. Able to use data and qualitative and quantitative user research to guide

concepts, iteration and optimization work.

• Fluent in responsive design, and a proficient user of prototyping tools such as

Sketch and Figma. A strong understanding or interest to develop in front-end web

development (using HTML, CSS)