Digital Account Manager

UX Agency

Digital Account Manager for a renowned UX agency. The client specialises in creating digital products that affect people's lives all around the world.

The client

Highly regarded in field of UX and Service Design, their team consist of some of the world’s most talented experience designers. Over years of work, they have developed strategic relationships with brands from a variety of sectors including a large number of top 100 brands.

They specialise in Product & Service Design, Interaction & Visual Design, Mobile Design and Front End Development. Providing strategy & planning, design, research and deliver creative technology solutions for a range of highly regarded global brands. They shape product and service ideas, design and deploy digital experiences, then tune their commercial performance long-term.

The role

As the Account Manager you will have to develop commercial experience by providing direction and support to the team to deliver measurable competitive advantage to clients’ digital user experience. You will also be working with the Account Director and Business Development Team to build and develop relationships with existing and new clients.

Your role will include developing proposals for design, research and advice to your clients. Alongside this, ensuring project teams are briefed on your clients’ business, project objectives and required deliverables.

Commercial quality assurance is also part of the job role. Developing and maintaining an understanding of your client’s business, their customers and market context and provide commercial quality assurance on client deliverables.

The candidate

  • Have an in-depth understanding of digital and with an appreciation of its importance in the future of marketing and business success.
  • You’ll have a keen interest in user experience and an understanding of the importance of user insights to help improve the customer experience and business success of digital channels.
  • Has ideally been involved in presenting to new and existing clients.
  • Has worked in a project-based environment and had responsibility for delivering projects.
  • You’ll have a minimum of one years’ experience of managing and owning client/stakeholder relationships, with responsibility for account development, financials and management.
  • Be an established Acct Exec looking for a step up, or a Digital Account Manager. You may have worked for an internal client-side role with relevant UX and online marketing experience (where you have had to service internal/external customers).
  • Must have experience working towards quarterly sales targets.